This 1-day workshop explores the ISO 9001 requirements for corrective and preventive actions and clearly explains the differences between corrective actions and preventive actions.
Course Details:
Name: Effective Root Cause Analysis for Corrective/Preventive Actions (ERCA)
Format: Instructor Led
Access Period (Days): 90
Expiration date: 2011-01-01
Days: 1
Language: English-American
Overview
The essence of a quality management system is to improve customer satisfaction, which should reflect in improved business results. A properly designed and implemented corrective/preventive action system is an important key to achieving these results.
Who Should Attend:
Quality professionals, marketing, engineering, manufacturing executives, managers, supervisors, audit team leaders and members and anyone with a desire to learn more about using their corrective/preventive action system to cut costs and improve customer satisfaction.
Course Highlights:
Interactive group exercises are used to demonstrate a systematic approach for implementing corrective and preventive actions. Through these exercises the participants will learn to apply a variety of problem solving tools and techniques. Participants will also discover how to avoid common pitfalls to problem solving and thus ensure that problems are permanently resolved.
Course Materials
Comprehensive participant notebook and all materials are included in the course fee.
Continuing Education Units
Attendees who successfully complete this course are eligible to receive 1.5 CEU's.
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