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Benchmarking Water Services
This Manual of Best Practice is edited by the IWA Task Group on Benchmarking (a joint effort of the IWA Efficient Operation & Management Specialist Group and IWA Statistics & Economics Specialist Group) and co-published by AWWA and IWA Publishing. The manual provides valuable information to those planning to get involved in a benchmarking project and even to experienced practitioners.
The objectives of this manual are to define a new framework in which the traditional benchmarking concepts can be clearly distinguished, guaranteeing more fluent and efficient communication. The manual intends to be a hands-on document, with a practice oriented approach, both from the perspective of those organizing a project, as well as the needs of potential participants and even beginners in the topic. This practical how-to information originates in the experiences gathered in some of the most relevant benchmarking projects in the water industry to date, including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe.