METTLER TOLEDO is a global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications. The Company has strong worldwide leadership positions. A significant majority of our instrument sales are in segments in which we are the global leader. In addition to a broad product offering, we have one of the largest global sales and service organizations among precision instrument companies.
We focus on the high value-added segments of our markets by providing innovative instruments that often integrate various technologies including application-specific solutions for customers. We design our instruments not only to gather valuable data but also to facilitate the processing and transfer of this data into customers' management information systems.
METTLER TOLEDO is geographically diversified with sales in 2012 derived 34% from Europe, 34% from the Americas and 32% from Asia and other countries. The Company has an extensive global sales and service organizations with approximately 6,000, or approximately one-half, of our employees providing sales and service in 36 countries. The Company has a manufacturing presence in Europe, the United States and China.
Solutions | Competitive Advantages
METTLER TOLEDO is a global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications. The Company has strong worldwide leadership positions. A significant majority of instrument sales are in segments in which we are the global leader. In addition to a broad product offering, we have one of the largest global sales and service organizations among precision instrument companies.
Our laboratory instruments are at the foundation of labs all over the world. Our products improve processes in research and development, drug discovery and quality control. For example, among products we offer laboratory balances, one of the most frequently used instruments in a laboratory. Balances are integral to the research process and are highly accurate instruments with the capability to weigh to one ten-millionth of a gram. The data generated by our instruments can be analyzed and managed in our application-specific software and interfaced with customers’ information systems. The benefits of our solutions include enhanced accuracy, productivity and compliance.
Our broad offering includes analytical and precision balances, pipettes, titrators and thermal analysis systems. Our drug discovery offering includes automated lab reactors, in situ analysis systems and synthesizer tools.
Our industrial solutions are often used by the same customers as our laboratory instruments but are used in manufacturing facilities rather than in the research labs. Our industrial instruments and software optimize operations from receiving to shipping with solutions for production, end-of-line inspection and logistics. Our solutions provide value to customers with improved product quality, accelerated and automated processes, increased efficiency and regulatory compliance. Many of our solutions are integrated directly into our customers’ ERP systems.
Our offering to the industrial market includes industrial scales and terminals; software such as statistical quality control, formulation and batching; metal detectors, checkweighers, x-ray visioning systems; automatic identification, data capture and dimensioning solutions for transportation and logistics; and vehicle weighing solutions.
We offer comprehensive solutions so retailers can effectively manage their fresh foods inventory and support merchandising to maximize efficiency and profitability. Our solutions range from receiving and prepacking to in-store solutions for the self-service department, the deli counter and checkout terminals. Our solutions are networked and collect data on various items, and our software helps our customers with pricing, inventory management, supply chain management and more. Ensuring that fresh foods are available at the right prices also enhances customer satisfaction. Our solutions readily integrate with existing IT infrastructures.
Our retail range includes: prepack and price labeling systems, counter and self-service scales, checkout systems and related software.
Our innovative solutions, combined with our vast global network and industry leadership, make METTLER TOLEDO a strong franchise that stands out from the competition. METTLER TOLEDO is built on a foundation of strengths which gives us important advantages over our competition. These advantages include:
We have leading positions in each of our markets, and a significant majority of our instrument sales are in segments in which we are the global leader.
Among instrument companies, METTLER TOLEDO has one of the strongest brands. Our brand has significant meaning to our customers and is identified with accuracy, reliability and innovation. Our reputation is why customers turn to us for their most critical needs such as product quality, productivity, cost savings and regulatory compliance.
We have a long track record of technological innovation and are leaders in providing innovative solutions to enhance customer processes. This capability arises from our understanding of customer processes, our continued significant investment in research and development, our manufacturing expertise in sensor technology and our strength in software development.
Global Sales Network
We have one of the largest global sales and service organizations of any precisions instrument company. This geographic coverage allows us to participate in all major markets, including the fast-growing emerging markets. The local focus of our network enables us to provide timely, responsive support to customers and provides valuable feedback for manufacturing and product development.
Recurring Service Revenue
We have the largest installed base of weighing instruments in the world which provides recurring service revenue. Our comprehensive service offering includes installation, calibration, preventative maintenance and repair and remote services. Our services help customers to maximize the reliability and uptime of their instruments. We also provide services to help customers ensure compliance with various regulatory requirements.
Our sales base is diversified in terms of geographic region, product range, industry and customer. No single customer accounts for more than 3% of our net sales. Our presence in many geographic markets facilitates sales to multinational customers.
With such powerful competitive advantages, METTLER TOLEDO is well positioned to continue to expand its leadership positions. Growth strategies are focused on gaining market share in developed countries, expanding its presence in emerging markets, extending its technology lead, maintaining its cost leadership and pursuing strategic acquisitions.
Precision Instruments for Professional Use
In addition to a wide product array, we offer the most comprehensive range of services in our industry on a global level.
METTLER TOLEDO in the Laboratory
METTLER TOLEDO instruments are used in research, scientific and quality control labs, amongst many others in the pharmaceutical, chemical, food and cosmetics industries. We are a global market leader with the three instrument groups most frequently used in the laboratory, like balances, pipettes, and pH meters, and we are a pioneer in the field of Automated Chemistry.
METTLER TOLEDO in the Industry
Our industrial solutions cover the diverse steps in a host of manufacturing processes at many of the same customers as served for the laboratory. Solutions range from receiving raw materials, in-line process control and end-of-line packaging control, to logistics and shipping. Increasingly, these solutions are fully integrated into the customer's IT environment, helping automate their workflows.
METTLER TOLEDO in Retail
In food retail, our offering for the management of fresh food ranges from receiving and prepackaging, to in-store solutions for self-service departments, deli counters, and checkout terminals. Our products can all be networked and collect data at the item level. The software assists customers with pricing and inventory management, and provides information for merchandising decisions.
We serve global customers on a worldwide base with the largest sales and service network in our industry. Own sales and service organizations around the globe ensure that we have factory-trained, experienced, and dedicated specialists serving our customers.
Our manufacturing facilities are located in the USA, Germany, the UK, Switzerland, and the People's Republic of China. This keeps us close to our customers, not only from a logistical point of view, but also in terms of reacting quickly and adapting to local needs.
You can obtain our products and receive services from us in more than a hundred countries.
Performance with integrity is a fundamental value that supports all our corporate values.
As much as innovative products, our success is built on sustaining an organizational culture committed to lawful and ethical behavior. Our commitment to performance with integrity means not only complying with applicable laws in the markets in which we operate, but also fostering a do the “right thing” culture among our employees, taking care to partner only with like-minded people and organizations, and operating ethically and responsibly in our interactions with customers, partners, employees, suppliers, and shareholders.
Sustainability defines our approach to decision making, to how we manage our environmental impacts, and to how we manage our relationships with our customers, our employees, our suppliers, our shareholders, and the communities where we do business.
Most importantly, we believe a sustainable business is one that is positioned for long-term growth. 'Sustainability' touches all aspects of our business.
It is based upon our culture of innovation and stability, and our focus on long-term value creation for our shareholders. With this undertaking, we are broadening our understanding of our business, and further clarifying what risks and opportunities are out there.
Innovation Is a Cornerstone of Our Success
Innovation means traditional research and development, but it goes beyond technology and involves all of our employees. METTLER TOLEDO has long been a leader in innovation – not only in products and services, but in the way we think about everything. Innovation is the art of finding answers before the question is asked.
Our Company’s culture centers on innovation. We spend considerably more than our peers on product development. Originally known for weighing technologies, today we are a recognized leader in communications, optics, robotics and other technologies as well as software to integrate these technologies into powerful lab, industrial and retail solutions. We are committed to ensuring our innovations translate into real value for customers like you.
Straight Forward with Innovation
Get Your Results with just One Click
METTLER TOLEDO invented the unique One Click user interface for Touchscreen operated laboratory instruments. Every user has his own Shortcut buttons to start his routine analyses in One Click. This saves much time in learning and routine operation and improves safety in the laboratory. Different instruments as Titrators or Melting Point systems provide the same user interface and the operators only have to learn it once.
Automation Innovation Boosts Productivity
The first step in sample preparation is a challenge: The lab technician has to fill the sample container with small quantities of the substance using correctly a spatula without spilling. Our innovative dosing instrument QUANTOS replaces hours of manual weighing. It offers 200g to 0.005 mg readout accuracy – performance that is unique worldwide. The integrated balance monitors the entire dosing process and ensures compliance with international standards.
Complete Solution for Transportation and Logistics Industry
We are the pioneer in developing automatic, accurate dimensioning and data capture technologies for the transportation and logistics industry. With our new Callisto bar-code reading system, we now offer a complete solution to manage all relevant data and therefore create new opportunities to recover revenues, save operating costs and improve the goods flow.
Tolerance Indicator at a Glance
Our check weighing solution “colorWeight®” provides the user with unmistakable information as to whether or not the weight is within the tolerance limits. The color display shows the user with the colors green, yellow and red, if the weight is within or without tolerance – for faster and more efficient filling.
Sensor Diagnostics Take Place in the Electrode Head
ISM pH electrodes digitalize the signal where the sensing element is a logical idea because low impedance signal transmission is much less prone to electromagnetic interferences.
The ISM pH electrode continuously perform its own “health check” and monitors critical parameters as reference impedance for pH on-line. By doing so it can alert the user of a possible junction blockage, allowing him time to take preventive measures.
Perfect Content for Associate – Customer interaction
We empower associates right at the point of purchase: With the latest technology and information at the fresh service counter, the associate selects the fresh item PLU, the shopper is immediately presented with recipe options, prepared food options ingredients – just to name a few. Our suite of on-scale solutions puts the perfect mix of product information at the associate’s finger tips to ensure customer interactions of the highest quality.
Our Products and Our Customers Meet Highest Standards
METTLER TOLEDO offers a unique approach to service solutions. We believe a service strategy should be driven by the impact each instrument has on your business goals, as measured by the consequences of inaccuracy, substandard quality, downtime or noncompliance with regulations. Using a strategic process, our consultative service approach examines how critical each instrument is to your operations and tailors a service strategy that best supports your success.
Conformance to Global Standards
Our balances offer configurable printouts and password protection to ensure the traceability and reliability of your weighing results. For example, MinWeigh, a special minimum weight application, supports your work in fulfilling stringent USP requirements. Our LabX software helps you achieve a high level of quality and regulatory compliance through maintenance, safe data acquisition and application management.
Net Content Control and Safety
Our solutions ensure process compliance to national and international legal requirements while controlling waste by minimizing overfilling. For hazardous environments, we offer products which meet national and international regulatory requirements, such as NEC, CSA or ATEX. For example, our ATEX 95 certified products and solutions keep your employees and assets safe and help you fully comply with requirements.
Product Labeling and Traceability
Food regulations protect the food supply and provide shoppers with important information. To comply, fresh food retailers must bring data from numerous sources together into easy-to-understand labels. Information technologies ensure accurate tracking and labeling of ingredients, nutritional information and food origins. Our labeling solutions easily integrate with existing systems to ensure compliance, safety and accuracy.