Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation. Founded in 1875, Shimadzu is a $3 billion multinational corporation with three major divisions: Medical Diagnostics, Aerospace/Industrial, and Analytical Instruments. The Analytical Division is one of the world’s largest manufacturers of analytical instrumentation and environmental monitoring equipment. In addition to Japan, Shimadzu products are manufactured in China, the Philippines, the U.K., and in Portland, Oregon.
Shimadzu initiated a presence in the U.S. in 1963 with an office in New York City. SSI was established in 1975 in Columbia, MD as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas.
Today, SSI’s focus has expanded greatly beyond distribution. Steady and controlled growth has seen the opening of nine regional offices across the United States, with technical specialists, service and sales engineers strategically situated throughout the country.
Shimadzu’s growth is a testament to our experience, technological expertise, and customer service/support. We view each customer as a partner and seek to build long-term relationships that benefit both parties. Moving forward, Shimadzu will continue to develop and manufacture analyzers that deliver results faster and more efficiently than ever before to meet the needs of researchers, scientists, and manufacturers around the globe.
Shimadzu Solution Center
Opened in February 2014, the Shimadzu Solution Center will enhance collaboration with customers and enable the company to more quickly respond to customer needs for new scientific instruments, software platforms, and applications. In addition to serving as a showcase for its instruments and platforms, the center will provide space for more collaborative research, and enables SSI to quickly develop new software applications and focused-based solutions to better serve growing customer demands.
The center also features high-definition state-of-the-art video and conferencing equipment to facilitate customer interactions both within the center and in collaboration with manufacturing, software, and R&D group.
Customer Training and Education Center
The Shimadzu Customer Training and Education Center (CTEC) serves as the primary educational facility for our customers. State-of-the-art interactive teaching media is employed in classroom sessions, and highly qualified instructors train customers in the operation and maintenance of their Shimadzu instruments. Course development is based on both theoretical and practical applications. We welcome and encourage colleague discussions and provide the opportunity to interact with Shimadzu product specialists.
Product Service and Support
The goal of the Shimadzu product support staff is to ensure our customers’ success with their instruments. Highly trained field service technicians, strategically located throughout the country, are equipped to enable fast and efficient response to any situation. They are supported by experienced product engineers and applications specialists at the Shimadzu Technical Support Center in Columbia, MD.