Waters Corporation

For fifty years, Waters Corp. has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance.

Waters Corp., a publicly traded corporation (NYSE:WAT) headquartered in Milford, Massachusetts, holds worldwide leading positions in complementary analytical technologies - liquid chromatography, mass spectrometry, rheometry and microcalorimetry.  These markets account for approximately $5.0 billion of the estimated $20 - $25 billion worldwide analytical instrumentation market.

Specifically, the company designs, manufactures, sells and services ultra performance liquid chromatography (UPLC), high performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry (MS) systems, thermal analysis and rheometry instruments.

Waters Corp. operates in two divisions: Waters Division and TA Instruments.

Waters Division creates business advantages for laboratory-dependent organizations by delivering practical and sustainable scientific innovation to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. Waters Division products are used by pharmaceutical, life science, biochemical, industrial, academic and government organizations working in research and development, quality assurance and other laboratory applications. Waters UPLC, HPLC and MS instruments and consumables are used in a broad range of industries to measure the chemical, physical and biological composition of materials. Waters Division is also headquartered in Milford, Massachusetts.

TA Instruments rheometry and microcalorimetry instruments are used primarily in predicting the suitability of polymers and viscous liquids for various industrial, consumer goods and health care products. The Company is also a developer and supplier of software based products that interface with the company’s instruments as well as other instruments manufactured by other companies. TA Instruments’ thermal analysis and rheometry instruments are used in predicting the suitability of fine chemicals and polymers for uses in various industrial, consumer goods and health care products. TA Instruments is headquartered in New Castle, Delaware.

Since 1958, Waters Corporation has been in the business of making innovative analytical instruments that assist scientists in reaching their scientific goals, increase productivity, and earn laboratory-based organizations a higher return on their investments in research, development, and quality control.

Whether at work discovering new pharmaceuticals, inventing new and more effective ways to treat diseases, assuring the safety of the world’s food and drinking water supplies, monitoring and controlling pollution, or conserving the world’s greatest art treasures, scientists worldwide rely on Waters liquid chromatography and mass spectrometry products.

50 years in business, Waters is now one of largest companies in the analytical instruments industry, supporting scientists working in the world’s 100,000 laboratories. With a hard-earned reputation for applications expertise and post-sales support, Waters stands out among its peers and, year after year, is one of the best-performing companies in the industry.

Mission Statement

Customer success is our mission. Waters creates business advantages for laboratory-dependent organizations by delivering practical and sustainable scientific innovation to enable significant advancements in such areas as healthcare delivery, environmental management, food safety, and water quality worldwide.

Bringing keen understanding and deep experience to those responsible for laboratory infrastructure and performance, Waters helps customers make profound discoveries, optimize lab operations, deliver product performance, and ensure regulatory compliance.

Pioneering a connected portfolio of separation and analytical science, laboratory informatics, and mass spectrometry, Waters’ technology breakthroughs and laboratory solutions provide an enduring platform for customer success.

Quality Policy

Waters strives to provide innovative technological solutions, products, and services to our customers by attaining a keen understanding of their needs and requirements.

Our quality systems are designed to have a meaningful impact on our business while meeting Statutory and Regulatory requirements.

Quality is the responsibility of every employee within the Waters organization. We demonstrate our commitment to quality by monitoring and maintaining the effectiveness of our quality systems through business process metrics and by fostering an environment of continuous improvement throughout all levels of the organization.

Waters Quality Management System Overview

If you have questions regarding the Waters Quality Management System, please reference the following documents:

• Waters Quality System Document (FAQ's)
• Waters Quality Policy and Mission
• ISO Certificates --
  • USA (Milford, MA 9001, 13485 / Taunton, MA 9001)
  • Ireland 9001, 13485
  • UK, Germany GmbH, Romania, Corporate
  • Japan - ISO Certificate of Registration, ISO Appendix to Certificate of Registration
  • Netherlands
  • Australia (Rydalmere NSW)
  • Brazil
• Certificate of Structural Integrity (for select products)
• Waters Business Operations Quality Manual
• Waters Software Development Life Cycle

An important component of Waters vision is our commitment to provide a safe and healthful workplace for our employees, to act responsibly to protect the environment, and to be recognized by the communities in which we live and work as an excellent employer and corporate neighbor.

To that end Waters shall:

• Conduct all company activities and operations in a manner that makes environmental health and safety considerations a priority.
• Integrate environmental health and safety procedures into our business operations and daily activities.
• Ensure the commitment and responsibility of Waters management to create and cultivate a workplace for our employees where recognized hazards are controlled and where all individuals are active participants and contributors.
• Meet or exceed all applicable EH&S regulatory requirements
• Actively pursue pollution prevention, waste reduction and the conservation of natural resources in all of our operations.
• Partner with suppliers, government agencies and the community to protect and improve the workplace, community and environment.
• Measure our environmental health and safety performance regularly and provide employees, customers, shareholders, officials and the public with timely and appropriate information on our environmental health and safety programs and activities.

As Waters employees, we share a particular obligation to keep informed about environmental health and safety risks and to continuously improve our performance by adhering to the principles of our Environmental Health and Safety Policy.

Based on the 1987 United Nations report on threats the human race could face due to its own actions, Waters embraces the following definition of Sustainability: 'development that meets the needs of the present without compromising the ability of future generations to meet their own needs.'

At Waters, our mission is to develop innovations and foster enduring partnerships that enable scientific and humanitarian advancements through the success of our customers. Addressing the challenges of today and tomorrow is fundamental to The Science of What's Possible. What other companies call Sustainability programs, we at Waters call our daily responsibility.

Founded on a commitment to strong corporate governance and shareholder value creation, Waters Sustainability efforts focus on six areas:

Customer Collaboration

Waters seeks long-term, collaborative relationships with our customers to better understand their needs, and develop innovative comprehensive solutions that fulfill their goals.

Innovative Solutions

Waters is committed to developing and bringing to market innovative products that support customers by providing solutions consistent with the goals of resource efficiency and environmental stewardship.

Value Chain Management

Waters values fair, reliable business relationships with suppliers and partners, and encourage those with whom we do business to share in our vision of responsible and ethical business practices.

Environmental and Safety Responsibility

Waters aspires to protect and enhance the environment, to provide a safe and healthful work environment, and to comply with all related laws and regulations.

Community Engagement

Waters values its global cultural diversity, and is committed to being a responsible and valued member of the communities in which we live and work.

Employee Respect

Waters embraces passionate employees, who are committed to a workplace free of discrimination and exploitation, and who continually explore the limits of their own potential.

Customer success is our mission. Waters creates business advantages for laboratory-dependent organizations by delivering practical and sustainable scientific innovation to enable significant advancements in such areas as healthcare delivery, environmental management, food safety, and water quality worldwide.

Bringing keen understanding and deep experience to those responsible for laboratory infrastructure and performance, Waters helps customers make profound discoveries, optimize lab operations, deliver product performance, and ensure regulatory compliance.

Pioneering a connected portfolio of separation and analytical science, laboratory informatics, and mass spectrometry, Waters’ technology breakthroughs and laboratory solutions provide an enduring platform for customer success.