We manage the collection, treatment and distribution of water, supplying around 1.24 billion litres of drinking water each day – that’s the equivalent of a glass of water for every person on the planet! We also collect, treat and dispose of about one billion litres of waste water safely back into the environment each day. Through our grid system we operate more than 700 water and sewage treatment works and 120 reservoirs. We operate 40,000 miles of water and sewerage mains – enough pipework to circulate the earth! Many of these pipes were constructed back in the 19th century and are still in use today. Our job is to maintain these in good working order and continually improve them for future generations to protect public health, the environment and public water supply.
Water Meters Services
Some customers are looking to pay for the amount of water they use whereas others prefer the peace of mind of a set annual charge, regardless of their usage. That's why we offer you the choice of having a water meter fitted. This section is packed full of information about water meters to help you decide.
Flooding and pollution advice
We occasionally get heavy rainfall that leads to river pollution or, in rare cases, sewers flooding streets or properties. Thankfully these incidents are becoming fewer each year as we invest in our infrastructure and find ways of tackling the problem. Here you can find out what to do if you encounter flooding, who's responsible if flooding occurs and what we're doing to help prevent floods in the future.What to do if flooding occurs.