The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. Why Should You Attend? This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services. Attendees Will Leave This Conference with a Better Understanding on: 1. Energy conservation and smart energy usage 2. Communication channels and platforms that you can utilize during customer outreach 3. Working with low-income customers and offering money saving options 4. Efficient strategies on satisfying commercial customers and meeting their demands