BSI's 'ISO 20000-1:2011 Internal Auditor' competency-based 3-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2002, 'Guidelines for Quality and/or Environmental Management Systems Auditing'. Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2011. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.
*This course is available through both on-site and public venues.
*Please visit our website for more information.