(Intelex Technologies, Inc.) Trusted since 1992, Intelex is a global leader in EHS, Quality and Business Performance Management software. We enable organizations to ensure the highest standard of health, safety and environmental conditions as well as superior product and service quality by streamlining and integrating business data for our more than 1,000 clients and 1,000,000 system users world wide. Intelex solutions help organizations ensure compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001), as well as all legal and regulatory requirements in any jurisdiction.
Empowering Sustainable Business
At Intelex, we empower organizations to meet the challenges of an increasingly complex marketplace while minimizing their negative social, environmental and human impacts.
We do this by developing web and mobile applications that streamline and simplify environmental, safety and quality management. Intelex’s software solutions help companies around the world ensure compliance, reduce risk and improve performance.
So how did it all begin?
Intelex is a company rich in energy and purpose. When Intelex was first founded, very few companies thought about environmental, safety or quality management, and even fewer thought to implement software systems to facilitate this management.
Since 1992, we have been leveraging the latest technologies to make the world a safer and more sustainable place. We're proud of our history of trailblazing. It is that innovative spirit, shared by Intelex founders Dr. Andrew Jaine and Ted Grunau, which propels us forward today.
Today, Intelex is a global leader in the development of EHS and quality software, the oldest independent vendor of EHS and quality software in North America and one of Canada’s largest software companies. Having invested over two decades establishing this market, we’re motivated by the knowledge that it is just in the early stages of its potential.
Our Culture & People
When you walk through our office doors you'll encounter an energy that you don't often find in a business. Intelex is a place where ideas flow, where diversity flourishes and camaraderie reigns. The t-shirts and sandals, open door policies and 'Bring Your Dog to Work' Mondays are only a few of the visible examples of our unique corporate culture.
Intelex is a highly celebrated technology company, with awards that recognize our management integrity, our speedy and sustainable growth and our commitment to being one of the best places to work in all of Canada.
Intelex is committed to creating equal accessibility for all individuals. We are committed to looking at new ways to ensure that our products and services meet the accessibility needs of everyone, including people with disabilities and removing barriers to accessibility in compliance with AODA.The Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 mandates how businesses and organizations, including Intelex, provide accessible services to individuals with disabilities and designed to make Ontario barrier-free for people with disabilities by 2025.
In 2008, the Government of Ontario launched the The Customer Service Standard, which is the first of five standards that will attain an accessible Ontario by 2025. Any person or organization that provides goods or services to the public or to other businesses and organizations in Ontario – no matter where that business is located in the world – has legal obligations under the standard.
The goal is ensure individuals with disabilities receive the same level of customer service as everyone else. All Intelex employees are in support of this policy, its objectives and its implementation in accordance with their roles and responsibilities.
To learn more about the Accessibility for Ontarians with Disabilities Act (2005) legislation and standards, visit the Accessibility Directorate of Ontario.Our Commitment
Intelex is committed to providing a superior level of customer service, which includes treating all people in a way that maintains dignity and independence. We are committed to raising the level of awareness of accessibility issues within our company and providing our employees with the training they need to keep accessibility in mind when designing, producing, marketing and delivering accessible products and services. Intelex would like to be a leader in best practices when it comes to supporting and contributing to industry standards and guidelines for accessibility.Accessibility at Intelex
Find out what Intelex is doing to achieve equal accessibility for everyone.
Intelex Accessibility Policy
The Intelex Accessibility Plan outlines the strategies and actions to identify, remove and prevent barriers for people with disabilities that access our programs, services and facilities to increase accessibility. The plan also details our strategy for meeting Ontario’s Accessibility Legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Our goal is to meet and exceed customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. A Customer Feedback Form is available and can be submitted by email, mail or fax.
All feedback will be directed to our Human Resources Department who will involve the appropriate members of our team. Where customers have indicated that they would prefer to be contacted, they can expect to receive a response in approximately five (5) business days following receipt of the feedback.
Intelex is committed to providing world-class environmental, quality, health & safety, and business performance management software with a customer service experience to match!
To ensure our clients get the most out of their investment, Intelex utilizes a multi-faceted approach to customer support.
Your Customer Support Plan
The Kick Off Call - Every new Intelex customer receives an Intelex Kick-Off Call. During this call, your account executive and assigned client services representative will identify your implementation needs and create a timeline that works for your organization.
System Training - Since the Intelex System uses the familiar feel of a web-browser interface, most new users find the system very user friendly; and therefore, do not require significant training.
Intelex does provide on-site and online training for those clients that wish to receive hands-on training and further their skills in each system and/or module.
Onsite Training - Training is provided by your client services representative. Our training sessions are tailored to provide and in-depth, walk-through of the Intelex System your organization has implemented.
Certified Intelex 'train the trainer' courses are also available.
Online Training - Training is delivered remotely, by your client services representative, using web-conferencing software. Online training sessions can be delivered to many different users at multiple locations simultaneously.
Our online training sessions are tailored to provide and in-depth, virtual walk-through of the Intelex System your organization has chosen to implement.
Automated remote training is also available for general users.
Help Desk – The Intelex Help Desk is available for ongoing customer support from 7:30am to 8:00pm Monday through Friday.
Intelex Support Portal - Easy-to-use, online help documentation is available through the online Intelex Support Portal. All of our online documentation is updated on a regular basis to ensure accuracy.
Instructional Webinars – The Intelex Client Services Department regularly hosts online training sessions that are open to all of our clients. Many of these instructional webinars are posted on the Intelex-Exchange for our customers to view at their convenience.