Pro-active management of incidents and complaints for efficient investigation workflow. Envirosuite’s incident intelligence platform is the link between your operation and the community. Simple and effective communication workflows allow for transparency and trust to enhance relationships and brand reputation. With all your intelligence in one place, the progress of an incident or complaint can be easily tracked, assigned and referenced at any time.
By providing the community with an easy-to-use complaint submission app, you will enhance relationships and build trust by addressing concerns quickly, effectively and consistently.
Features include -
● Secure portal
● Saves significant time for data entry and management
● Linked automatically to analysis tools, which only the business has access to
● Ensures consistent recording of data in accordance with scientific standards
● Accessible via tablet, smartphone, PC
All your complaints intelligence in one place. All analysis linked to complaint ticket with audit trail and communications with customer.
Identify the source of the issue with automatically generated reverse trajectory modelling.
Backtrack pathways are automatically generated when a complaint is received, so you can instantly identify the source of the issue. Backtrack pathways are attached to every ticket for easy reference.
Visualise key areas of concern with hotspot risk mapping. Use hotspot information to understand trends and the source of issues that lead to complaints.
Identify areas at risk before an incident occurs with ‘forward tracking’
- An alert is generated from a monitoring location
- Predicted forward trajectory pathway is automatically modelled
- Pathway can be used to identify if off-site impacts are imminent
- Issue forewarning and alert decision makers, if required
Avoid unnecessary investigations
● By identifying the source of the issue you can decide whether or not an investigation is required, avoiding many hours of wasted investigation time.
● Can be integrated with other in-situ ticketing systems.
Automatically generated intelligence stored with ticket
● Reverse and forward trajectories. Monitoring snapshot. Model snapshot.
● Reports automatically generated as tickets are generated.
Provide the community a voice
● A public portal to allow community to enter complaints through tablets, smartphones and PCs - automatically analysed in a secure and private database.
Enhance your reputation
● Analysis tools integrated with a robust, comprehensive ticketing system to analyse and manage complaints promptly and effectively.
● Maintain dialogue with all stakeholders with a central point of objective and robust science.
● Forewarn community of any potential issues if any threshold exceedances are predicted.
Shorten investigation time
● Backtrack, forward track and many other tools designed to to instantly identify the source of odour, dust or noise complaints.