Keywords: ambiguity, complexity, quality, organisational reputation, semiotics, cost-benefit, sustainable reputation
A complexity view of organisational reputation
This paper looks at the concept of reputation from four angles: cost-benefit, semiotics, quality and complexity. The complexity outlook may include all the other approaches in certain conditions but is in comparison wider, deeper, evolutionary and more fickle. It can embrace apparently contradictory states that evolve through interaction. The focus is on ambiguity, one of the less-known principles of complexity and is argued that it can act as a stem cell to build sustainable reputation. Two cases from industry are reviewed.