Inderscience Publishers

A creative quality improvement model for an education institution

Due to increasing competitiveness in higher education in the past few decades, many universities see the need to improve the quality of education. Unlike the industrial sector, there are few tools available for quality improvement. Coupled with the difficulty in managing educational quality, it results in the neglect by educational professionals to quality improvement. In this article, we present a creative total quality management (TQM) model and a holistic quality management (HQM) system for education sectors. The objective is to strive for quality improvement and develop a holistic quality education model.

Keywords: creative TQM, total quality improvement, quality improvement modelling, holistic education, holistic quality management, higher education, universities, education quality

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