Keywords: knowledge management, multi-item scales, Delphi method, structural equations, knowledge intensive industries, measurement scale, management perceptions, biotechnology industry, telecommunications industry
A measurement scale for knowledge management in the biotechnology and telecommunications industries
This study specifies how to construct and validate a Knowledge Management (KM) measurement scale on the basis of management perceptions. In order to construct the scales, a process based on (Churchill, 1979; DeVellis, 1991) was used complemented by the Delphi technique and structural equations models. The use of this methodology was illustrated in an empirical study carried out in the Biotechnology and Telecommunication sectors. Through the empirical study we obtain a validated instrument for measuring KM in a knowledge-intensive industry.