Inderscience Publishers

Accessing the role of critical success factors for successful ERP implementation at Indian SMEs: a statistical validation

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Courtesy of Inderscience Publishers

Indian SMEs are also integral part of Indian economy; they also face numerous challenges in implementing technologies such as enterprise resource planning (ERP) systems, including a lack of human, technical and financial resources to support such initiatives. Like many other technological advances, ERP systems were initially implemented mostly at large organisations even in India. Their relative absence from Indian SMEs has probably been the main reason for the research focus on large Indian enterprise. A model is developed with the help of quantitative survey–based method to identify and rank the 30 CSFs and, then a framework has been proposed in terms of recommendations for managing these CSFs. It was determined whether the survey instrument was complete and clear or not with the help of pre–pilot survey of 30 questionnaires responses from the Indian ERP consultants. As a result, the initial survey instrument was extensively revised. For the final data collection, new revised survey instruments were then given via a survey to 500+ Indian ERP consultants.

Keywords: enterprise resource planning, ERP implementation, critical success factors, CSFs, India, SMEs, small and medium–size enterprises

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