An Incident: Business System Failure
A business system exists to provide an organisation with structure and process; enabling the control of business operations and an effective and efficient means to meet changing obligations and needs. Some times systems fail. The following article ('An incident: business system failure') provides a brief discussion on utilising an organisation's internal incident management practices to ensure the better capture and management of business system failure.
The article is closely linked to another Karza article 'Failure and Human Error'; which is also freely available from the Karza website.