The full recovery system was a unique and complex MBT and AD plant.
- Individual equipment suppliers were not able to provide training in the combined waste recovery system as an overall integrated process.
- Machinery was not yet operational so separation stages could not be seen working.
- The new management team was a complex mixture of people, recently recruited from different backgrounds and had yet to start functioning as a unified team.
- A complete training review was required before the remaining team members were hired.
- Re-enforce and repeat content - read, hear, see, say and do.
- Demonstrate complex theoretical theory with hands-on practical solutions.
- Use team-building exercises to strengthen the support network within the newly established team.
- Conduct guided site tours to re-enforce classroom knowledge and help staff to gain confidence within their new working environment.
- Use disaster scenarios to demonstrate roles and responsibilities within the management team. Encourage teams to research costs, environmental permits and Biffa procedures in order to 'solve' hypothetical disasters.
- New management team working well together in advance of process operators arriving on site.
- Disaster scenario teamwork results thorough and well presented. Individuals gained more in-depth knowledge by conducting their own research.
- Positive feedback from trainees and a notable increase in knowledge about the plant.
- Thorough knowledge retention demonstrated and high achievers identified through competency assessment (including written examination, formal presentation and individual piece of work).