Benchmarking process carried out under Performance Assessment System (PAS) in urban India

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Courtesy of IWA Publishing

Access to water and sanitation services in urban India is widespread, but little is known about the quality and level of service, and coverage of the poor households. A key challenge in the sector in India is the lack of adequate and reliable information. Very little is known about the quantity of water made available to people, non-revenue water, quality of water and coverage of poor households. For new investments in water and sanitation to be effective, it is important to assess the performance of the existing system, as well as ensure its sustainability and reach for the poor and unserved.

It is in response to this situation that the Centre for Environmental Planning and Technology (CEPT) University implemented the Performance Assessment System (PAS) in two states of India, Gujarat and Maharashtra. This is now been replicated in other states of India and we have information of over 1800 cities. Our aim is to develop performance assessment systems for urban water supply and sanitation at local and state levels. The PAS project has three main components: (a) Performance Measurement; (b) Performance Monitoring; and (c) Performance Improvement.

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