Keywords: artificial intelligence, business applications for expert systems, decision making, expert systems, systems management
Bright or bleak: will technology replace us?
The paper focuses on the use of expert systems and some of their typical uses, as well as their potential managerial uses in predicting probabilities of a particular outcome. The article shows how expert systems can aid managers in improving performance. Expert systems may, in fact, aid in the rebirth of the generalist manager and hold enormous potential for small business. They hold the promise of reducing the guesswork of business and creating a case where managers can become less tied to mundane tasks and, instead, focus on those areas where new knowledge is being created.