Building an integrated asset management culture: Palm Beach County Water Utility Department’s experience

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Building an Integrated Asset Management (IAM) culture involves a wide range of leadership, technical, human resource and communication efforts to fundamentally change the organizational values, attitudes and behaviors, as well as the work processes of the organization. Cultural values of people are diverse and generally do not change substantially. Organizational culture changes involve changing the values, attitudes and expectations of people at work to influence their future decision making and perspectives, preferably in ways that improve organizational synergies and advance productivity. While great efforts are required to make organizational culture changes, the results can be long lasting and well worth the effort.

IAM affects all parts of the utility business. It provides a framework for changes in employee attitudes, behavior and new business processes. Many asset management programs focus on one or more specific areas, such as maintenance or capital improvements, or on discrete technical or business process issues IAM addresses all areas of the utility business that impact organizational performance including strategy, infrastructure, business processes, technology and human resource development. An IAM plan needs to include all of these areas to be successful.

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