C&E Internet Survey Results Reveal Broad Uncertainty about Use and Value

In June 2000, Environmental Business Journal and management consulting firm KPMG surveyed environmental consulting & engineering (C&E) firms to find out how they are using the Internet and how they perceive its value. We found that many C&E firms are still in an uncertain, wait-and-see mode. Development efforts are sporadic and unstructured, and perceptions of increased efficiency and enhanced value are all over the map. What is certain, however, is that the vast majority of firms believe the Internet will significantly impact how they do business-although they remain skeptical about the extent of its impact: 85% of respondents thought the Internet was impacting speed, innovation and new value creation in the C&E business; 70% acknowledged that they had seen the Internet shorten a project delivery cycle; 73% said it had caused them to restructure a business relationship; and 60% had received direct pressure from clients to become more Internet-savvy

Although the vast majority of respondents (97%) have websites, precious few provide e-commerce options such as taking online orders (6%) and accepting online payments (3%). E-commerce is still in the exploratory stage for about half of the responding firms and only 15% listed e-commerce as a top priority.

Following is a summary of results:

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