Charlotte-Mecklenburg Employs Strengths-Based Management Approach to Integrating Two Field Operations Units
By definition, ‘integration’ means ‘the combining and coordinating of separate parts or elements into a unified whole.’ In the real world, combining separate organizations – be it two separate corporations, departments within an organization, or individuals into a team – seldom results in real harmony. In Charlotte, NC, the process of integrating two separate field units of the Charlotte- Mecklenburg Utilities (CMU) into a single sustainable, successful field operations team has been a success. The utility’s approach has focused on managing individual and organization strengths to place the right people in the right roles. This presentation will explore how the concepts behind strengths-based management can work in a modern wastewater utility.