Clearing the Fog: Understanding the Differences between Configuration and Customization

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There is a common uncertainty in enterprise software implementations regarding the meaning and impacts ofcustomizing versus configuring a system to meet your needs. An objective definition of the two terms is presentedand the immediate and long‐term implications of each approach are explored. This subject is analyzed in the contextof an EHS Management Information System, but is broadly applicable to all types of enterprise systems. The authorsprovide specific suggestions for making informed decisions during software selections and implementations.

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