Inderscience Publishers

Consumers bite on the social web about the film Snakes on a Plane

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Courtesy of Inderscience Publishers

Snakes on a Plane was more than a movie, it was an internet phenomenon that poignantly exemplifies the new role consumers on the social web are playing in co-creating value. With the growing interface culture enabled by computer-mediated communications, consumers are rapidly beginning to generate their own content as well as intervene and directly contribute to the value-creating processes of firms. These interactive technologies are in the beginning stages of rewriting the rules and ways that products are researched, developed, marketed and supported. This study offers new theoretical and empirical insights into the way value is co-created using the web.

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