Crisis management is a strategic and tactical leadership imperative which can positively or negatively impact an organisation's or a nation's competitive capability and potential for long-term success, survival, and sustainability. Therefore, crisis management should be integrated into the overall strategic and tactical plans of organisations and nations. Organisational leaders should use a crisis management process which is capable of being consistent and easily replicated. In this article, the authors propose a seven step crisis management process which aligns well with the classical/traditional strategic management process. In addition, we offer an example of the integration of crisis management into an organisational strategic plan. Also, we make recommendations for future crisis management research.
Keywords: strategic planning, organisational sustainability, sustainable development, tactical leadership, competitive capability, crisis management, emergency management, sustainable strategic management