IWA Publishing

IWA Publishing

Customer perspectives on new urban water services

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Courtesy of IWA Publishing

The TRUST report 'Customer perspectives on new urban water services' presents the results of an initial literature review, encompassing both academic and grey literature, which focused on understanding the 'customer perspective' and what they value and might be willing to pay for - around the future of urban water services. It starts with a review exploring the concept of how different users bestow 'value' on water and water services, and how this value might be assessed. The report then shifts to examining the different costs associated with water services, along with different models for setting water tariff structures and discusses the factors that influence water users' recognition and acceptance of those costs and willingness to pay tariffs.

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