Keywords: business processes, competitive analysis diagnostic, process-related technology, research methodology, technology platform
Development of a research methodology for assessing a firm's business process-related technologies
This paper presents an outline of the approach currently being applied toward developing a research methodology by which firms can identify and assess the strategic impact of the business process-related technologies within their organisation. These business process-related technologies, in turn, are invariably related to existing and emerging information and communication technologies. The function of the self-diagnostic methodology is to guide the SME technology manager through an analysis of the competitive impact of the firm's technological capabilities relating to business processes. The methodology ultimately leads the manager to the point where he or she can formulate strategic recommendations and develop a strategic plan for building a competitive business process-related technological platform. The work discussed here is part of an ongoing development effort within the framework of the European Commission-sponsored TBPTIME project. As such, the work reported here represents work-in-progress. The paper concludes with a discussion of experiences made with the methodology in validation sessions with client companies to date.