Whereas most systems are driven by the contractor invoicing council and resulting in rates reconciliation difficulties, the contractors are paid based on council records. Under this model, the contractors are more proactive in ensuring that council records are up to date for a win win result.
This makes it critical to manage service type records and change requests at property level a key integrated part of both contractor and council operations, amongst the complexity of damaged or missing bin complaints.
This paper discusses the complexity of service and rate change operations and administration support that has been required while minimising effort required amongst a small waste department. A range of mapping technologies are also used to help review service counts and densities.
We can also compare this with New Zealand Domestic Direct operations where the contractor is entitled to bill and manage payment from the residents directly.