Dual Construction Company, 3` Crisafulli FLUMP-case study

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Courtesy of SRS Crisafulli, Inc.

Automated, remote controlled, portable FLUMP can dredge & pump 80 cubic yards of solids per hour.

Ken Nelson, Dual Construction Company, Texarkana, Arkansas purchased a 3' Crisafulli FLUMP dredge in November 2004.

'A super product at a reasonable price.'

In his customer satisfaction survey, Ken considered important these factors important or very: 'product performance, features, price, warranty, and overall quality.'

Ken went on to say these factors were very important to his buying decision... 'knowledgeable and helpful Crisafulli sales person, Crisafulli's brand reputation, after-sale service and support, and his comparisons to products from alternative vendors.'

Ken graded Crisafulli customer service as excellent - 'employee friendliness and courtesy, product knowledge, ease of purchasing and ordering, and ease of payment.'

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