Keywords: knowledge management, team process, moderating influence, technology internalisation, case study
Effective team processes for technology internalisation with special emphasis on knowledge management: successful late starter, Samsung case
Knowledge management, especially in technological innovation, is becoming the most important organisational activity for the long-term success of a firm and related conceptual and empirical research is increasing rapidly. However, little empirical research into effective team processes has been undertaken, taking into account moderating factors to knowledge management in the context of a late starter. This study analyses the moderating influence of the technology internalisation mode between effective team processes and performance of technology internalisation by investigating 14 technology development projects of Samsung, renowned worldwide as a successful late starter. According to multiple case studies, results of the analyses suggest three team processes that we derive theoretically and empirically – team building, information seeking, and problem solving have a positive impact on technology internalisation. Also, the results suggest that the importance of the team building and information seeking process varies with technology internalisation modes. Furthermore, it is shown that effective problem solving styles are different along technology internalisation modes.