The case illustrates how challenges are addressed and initiatives for improved performance are developed and agreed to by AWGA for implementation over a 5-year and 10-year period. It reveals the process undertaken by the Steering Committee and Assessment Teams to evaluate AWGA’s institutional capacity, including organization, management, planning, training and human resources, financial, and customer relations. The project is also assisting AWGA and Egyptian Government organizations in developing programs to resolve water source disputes (over both quantity and quality) and the interpretation of governorate laws and regulations that affect utility performance. Water sector planning at the governorate and national levels is being evaluated because the adequacy of the raw water supply affects AWGA’s performance as provider of safe drinking water.
After the first two years, results include completion of institutional assessments and identification of priority actions, creation of a management information system, implementation of a major formal training program for employees and the completion of a modern fully equipped training center, development of new personnel and pay regulations and schedules, evaluation of cost recovery strategies, and a strategic plan for the institution.