Keywords: emotion, organisational response to crisis, disaster management, American Red Cross, Hurricane Hugo, Loma Prieta earthquake
Emotions in crisis management: an analysis of the organisational response of two natural disasters
The impact of emotions on organisational performance during crisis response is examined. Data are drawn from the after action reports of individuals in two American Red Cross teams, one faced with responding to Hurricane Hugo and the other to the Loma Prieta Earthquake. Based on the texts generated by individuals in the American Red Cross who took part in these situations, we examine whether the affective content varies across crises and individuals. These results have implications for understanding organisational response to sudden onset events with potentially catastrophic impact that could disrupt entire communities.