Keywords: information technology, simulation, process improvement, management decision making, decision support systems, DSS, EIS, executive information systems, strategic decision making, strategic management, information integration, information systems
Enterprise support system architecture: integrating DSS, EIS, and simulation technologies
Increased globalisation and environmental complexity has put pressure on managers to sense and gather critical information used by strategic decision-makers within organisations. The complexity and unpredictability of global environment has made it necessary for top executives and strategic managers to give greater attention to information and simulation technologies which enable them to access information on business processes at all organisational levels and predict the outcome of their decisions regarding strategic process improvements. In this paper, we consolidate on previous research and offer a model that integrates information and simulation technologies and improves the impact of the managerial decisions on strategic business process improvements.