Keywords: ISO 9000 implementation, quality management systems, QMS, multicriteria decision making, MCDM, fuzzy simulation, fuzzy inference system, FIS, business performance, fuzzy logic, India, manufacturing industry, quality standards, continuous improvement, customer orientation, process control
Evaluation of ISO 9000 implementation aptness for Indian manufacturing industries using fuzzy simulation
The world is demanding continuously products with improved features and reduced cost. And this depends upon the continuous improvement strategy of the company. So there is a need for every industry to establish a standard to follow in order to achieve these organisational goals. ISO 9000 is the basic requirement for every manufacturing organisation in achieving business performance improvements. Now a day's lot of multi criterion decision making models are available, like analytical hierarchy process, piecewise–affine etc. In this paper, an effort has been made to evaluate the aptness of ISO 9000 implementation issues for Indian manufacturing industries with the help of fuzzy simulation. Experts and practitioners of ISO 9000 quality management system in Indian manufacturing industries have been consulted to find the most relevant factors affecting these drives. The factors like continuous improvement, customer orientation and process control have been considered as most important issues to be cared for and data given by experts is simulated using fuzzy logic toolbox of MATLAB.