Keywords: benefits, competitive advantage, information technology, IT companies, knowledge management issues, KM performance outcomes, middle managers, multimedia super corridor status, Malaysia
Exploring Knowledge Management (KM) issues and KM performance outcomes: empirical evidence from Malaysian Multimedia Super Corridor companies
This article explores six important Knowledge Management (KM) issues identified from previous research and their relations to KM performance outcomes. The analysis is based on the survey data collected from 427 middle managers in 194 Multimedia Super Corridor's Information Technology (IT) companies operating in Malaysia. The multiple regression results indicated that there are some significant associations between the issues of KM and KM performance outcomes. The results have important implications in guiding the IT organisations in understanding how the KM issues can be resolved by implementing KM from the KM performance outcomes perspective.