Keywords: hotel sector, performance appraisal, Fiji, international HRM, human resource management, human resources, HR, human capital, hospitality industry, tourism industry, global tourism, visitor arrivals, tourists, developing countries, emerging economies, emerging markets, tourist dollar, accommodation, tourist attractions, five–star hotels, MNCs, multinational corporations, multinationals, hotel chains, hotel staff, hotel employees, hotel industry, firm performance, employee management practices, employee retention, customer satisfaction
Exploring the impact of international human resource management practices on firm performance
In the recent decade, the global tourism industry is showing trends of increasing visitor arrivals in the developing countries. On one hand, this implies that more tourist dollar is coming into small island developing states; on the other hand, it means that there will be more need for accommodation facilities and tourist attraction sites. In the case of Fiji, majority of the five star hotels in Fiji are owned and operated by foreign multinational hotel chains. Against this backdrop, this research will examine the human resource management practices adopted by the multinational hotels in Fiji and how each innovative employee management practices has a causal impact on firm performance, employee retention and customer satisfaction.