Inderscience Publishers

Impact of burnout on employees' performance: an analysis of banking industry

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The study is conducted to assess the impact of burnout on performance of the employees working in sales departments of banking industry in Pakistan. Data was collected from 322 sales officers working in banks. Regression analysis was used to assess the impact of burnout on performance and relationship between intrinsic motivation, job satisfaction, their intention to leave, role conflict, role ambiguity, burnout and performance of the sales officers. The result shows that burnout had a significant positive impact on the performance of sales officers. Performance, satisfaction and intention to leave were positively related to each other; however these variables had negative relationships with intention to leave, burnout, role conflict and role ambiguity. It is recommended that the management of banks should; formulate clear job descriptions, specify unity in chain of command, assign achievable targets to employees according to their capabilities, recognise performance through rationalised incentives and provide trainings to new entrants. The research can be replicated in other industries and by increasing the sample size for generalisation of the results.

Keywords: employee burnout, employee performance, intrinsic motivation, employee intentions, leaving intentions, role conflicts, role ambiguity, job satisfaction, banks, Pakistan, banking industry, employee retention, HRM, human resource management, human resources, HR, human capital, sales staff, regression analysis, job descriptions, line management, achievable targets, employee capabilities, performance recognition, incentives, training, new entrants

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