This paper presents mobile Customer Relationship Management (mCRM) business architecture considering information security measures. The paper presents the importance of technology, process, planning and training as key factors for the proper implementation of mCRM in the organisation. All of us are aware that the information transferred through the mobile medium will likely be threatened by unauthorised users. The customer data reveal hidden and personal information. Private information demands the use of Information Security (IS) measures to enable the secure transmission of customer information. The architecture considers IS of primary concern while implementing mCRM in organisations. The paper also justifies the extensive use of technology innovation for the proper implementation of mCRM.
- Inderscience Publishers
- Information security-enabled business process architecture for ...
Go for the Cheap but Secure Lab Waste Removal and Recycling Plan!
In the last couple of decades, the number of laboratories that are part of universities, hospitals and other facilities is growing and this is definitely good news. Thanks to these labs we can improve our quality of life. However, during the process of research and use of these labs, specialists who work there create lab waste. This waste can be potentially dangerous and this is the reason why every lab needs secure lab waste removal and recycling plan. This plan must contain elements that will help lab users to...
Building with Nature Indonesia, Securing Eroding Delta Coastlines - Design and Engineering Plan
This design and engineering plan is produced during the inception phase (result 1) of the project and should be understood as a preparation for result 2 in which we aim to implement a large scale demonstration project in Demak. As such, this plan provides the concepts, reasoning, design and practicalities for the timely implementation of Building with Nature measures in Demak district. It sets priorities and sequence of implementation, and addresses limitations and risks, which will be accounted for and resolved...
Compliance Corner - Develop and implement
On March 25, 2003, the US Department of Transportation (DOT) issued an emergency revision to the Hazardous Materials Regulations (HMR) relating to security training and security planning for transporters and offerors (shippers) of hazardous materials (hazmat).DOT recognised a need to address growing concerns over the significant threat that hazmat can pose when it is used for malicious or destructive reasons. The goal behind the revisions was to ensure a greater level of security in the movement of hazardous...
Location: Belle Chasse, LAUnit: C-3315 and C-4315Project: Flood, security and spill walls Conoco Phillips Alliance Refinery sits approximately 20 miles downriver (Mississippi) from the city of New Orleans. During 2005’s Hurricane Katrina, Conoco Phillips suffered massive damage, owing to hurricane storm surge and its resulting flooding. The six-month production downtime at Conoco Phillips, one of the top-10 producing refineries along the Mississippi River, was felt around the United States through increased...
Enterprise-Wide Electronic Plans Solutions
Supporting Compliance Enterprise-WideProviding Global Access to Critical Response Data About the ClientOperating throughout North America, our client is recognized as a leading producer in oil and gas exploration, production technology and a top contributor of natural gas and gasoline. The client currently has 120 U.S. assets (facilities) that are regulated by various government agencies.BackgroundO’Brien’s Response Management Inc. (O’Brien’s) served as a consultant to the client for over...