Among authors, researchers and governmental agencies, information sharing and collaboration have been recognised as a critical part for improving crisis response effectiveness and efficiency, since no single organisation has all the necessary resources, possesses all the relevant information or owns expertise to cope with all types of extreme events.
This work presents a review study on general issues and barriers to information sharing and collaboration during CI crisis response. Emerging concepts and capabilities that are promising for making an improvement in the field, such as NEO, SOA and SOA-based NEO, are also presented and discussed. Possible contribution to CI protection and resilience (CIP/R) is discussed concerning the importance of matching organisational structure characteristics, technological capabilities and sociological influence. The needs and opportunities for future research are also highlighted, emphasising the need for a comprehensive framework of analysis and deployment.
Keywords: critical infrastructure, resilience, information sharing, capabilities, barriers, network enabled operations, NEO, service-oriented architecture, SOA