Keywords: innovation, network, ISDN, complex product system, project, telecommunication, Indonesia
Innovation networks in a complex product system project: the case of the ISDN project in Indonesia
The innovation in simple or mass products has been studied widely. This study is to explore the innovation network in a complex product, namely an Integrated Services Digital Network (ISDN) project in Indonesia. This project is driven and implemented by network partners consisting of a domestic telecommunication operator, switch suppliers, CPE suppliers, a consultant, experts, an international network operator, an investor, a regulatory body and users. This study shows that a developing country has the capability to manage a complex product project. The level of technological capability to manage it is likely to be different according to the country's technological and economic development level. It has also identified that the majority characteristics of ISDN confirm the hypothetical characteristics of a complex product.