Water and sanitation utilities throughout the world can benefit from the comprehensive IBNET website, funded by the UK government and the World Bank, that includes performance data from more than 600 utilities in 50 countries.
All over the world, water and sanitation utilities are facing challenges to improve performance. These challenges emanate from increasing expectations and demands from customers, regulators and governments for better quality, greater efficiency and a cleaner environment. In developing countries, utilities are faced with the overwhelming need to expand services of safe drinking water and to provide sanitation facilities to a greater part of the community coupled with the continuing pressure to deliver better quality and value for money to customers. All these challenges mean that utilities must continue to strive to improve performance in the provision of services that customers want at a reasonable and affordable price.