Iowa Department of Natural Resources-case study


Courtesy of SRS Crisafulli, Inc.

August 2005. The Iowa Department of Natural Resources purchased a Crisafulli 16” L- Series Vertical Pump, Dual Drive (gear and belt), and accessories, to replace a very old pump of unknown brand, and made the following comments about Crisafulli product quality and customer service - 'The Vertical Pump was delivered on time per specifications, and in good condition; the Vertical Pump was good value, performed as expected and met the customer’s needs; Crisafulli’s authorized Factory Rep was knowledgeable about the Vertical Pump, provided adequate technical information, and Crisafulli’s Operations & Maintenance Manuals contained adequate parts/service information, and the customer would buy again from Crisafulli'.

The customer said that in its buying decision these factors were important or very important - 'The Vertical Pump’s performance, product features, price, overall quality of the product, Crisafulli’s brand reputation, and availability of after-sale service and support, and comparisons to other brands. The customer rated these aspects of Crisafulli’s customer service as good – employee friendliness and courtesy, ease of purchasing and ordering, and ease of payment'.

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