water utility service Articles

  • The Benefits of an Integrated Air and Water Pollution Control Partner

    Although there has been substantial progress during the past several decades in reducing pollution, the EPA, other federal agencies and local governments continue to add and revise requirements and standards, making compliance a challenge for the industrial sector. These companies also face increasing public pressure not just to meet but to exceed pollution control standards, as studies continue ...

  • Towards a Service Quality Model for Water Utilities

    Regulation of water utilities is often achieved through “yard-stick competition”, where the service quality of monopolistic service providers is compared with peer organisations in the same jurisdiction (Braadbaart, 2007; Lin & Berg, 2008). Regulatory models for water utilities focus on measuring business performance through a series of indicators (Braadbaart, 2007; Byatt, 2013; ...


    By IWA Publishing

  • Non-Revenue Water – A Growing Issue for Water Utilities

    Each day, billions of gallons of water are lost worldwide to various factors, including leaks, water main failures, theft and metering inaccuracies. Not only does this represent the waste of a precious resource that many people do not have reliable access to, it also represents a massive amount of lost revenue for the utilities that provide water services. In developed nations, ...

  • Financing urban water services in Kenya : utility shadow credit ratings

    The Water Services Regulatory Board (WASREB), with support from the Water and Sanitation Program, is exploring the potential for urban water services providers (WSPs) to access medium-term finance from commercial lenders. The debt will be used to finance infrastructure investment to improve access to water services by Kenyans. This paper presents the results of a credit assessment and shadow ...


    By IWA Publishing

  • Utility and non-state water service provision for the urban poor

    Inadequate water service provision to the urban poor remains a serious problem in low-income countries. Utilities lack the resources, obligations or incentives for service expansion and there may be a long delay before water utilities are in a position to extend services. Non-state water providers, including both formal and informal local private providers, as well as civil society institutions, ...


    By Inderscience Publishers

  • Setting performance standards for regulation of water services: Benchmarking Latin American utilities

    The aim of this study is to estimate both stochastic and mathematical programming efficiency cost frontiers for the Latin American water sector, by means of econometric and Data Envelopment Analysis techniques, using the ADERASA database. ADERASA is the Latin American association for water regulators, which has made a systematic job of data collection, among other initiatives.This study fills a ...


    By IWA Publishing

  • Assessing human resources renovation needs in water utilities

    Human resources are one of the most important assets of water utilities (WUs), being responsible for assuring systems management and playing an important role in the tacit forms of organizational knowledge. In organizations with responsibility for managing extensive, diverse infrastructure with long life-cycles, with adequate service and acceptable risk levels, knowledge transfer between peers ...


    By IWA Publishing

  • Case study - El Paso Water Utilities (EPWU)

    Service: Robotics Client: El Paso Water Utilities (EPWU) Project Date: June 2005 Type of Pipeline: Transmission Main Diameter: 24-inch Pipe Material: Lined Cylinder Pipe (LCP) Length: 0.64 miles The City of El Paso is the fifth largest in Texas, with a population of approximately 750,000. To serve the needs of this burgeoning city, El Paso Water Utilities (EPWU) operates ...

  • Case study - Daphne utilities water reclamation facility

    With significant TSS and BOD reductions from their Salsnes Filter system, Daphne Utilities has restored previously lost plant capacity. More than that, loading reductions have cut back aerator maintenance and lowered energy consumption of blowers. Project Background Daphne Utilities, situated on the eastern shore of Mobile Bay in Alabama, provides water, sewer and natural ...

  • Governance, strategy and efficiency of water utilities: the Italian case

    The determinants of the performance of water utilities are a topical issue worldwide. This paper analyzes the relationship between efficiency and corporate governance in Italian water utilities, measured through data envelopment analysis. Using an M-quantile regression model, efficiency estimations are ranked considering relevant governance (board size and composition; firm size) and strategy ...


    By IWA Publishing

  • Case study - Dallas Water Utilities - Electromagnetic Inspection

    Service: Electromagnetic Inspection Client: Dallas Water Utilities (DWU) Department of Public Works Project Date: May 2009 Type of Pipeline: Water Main Diameter: 72-inch Pipe Material: PCCP Length: 2.95 miles Results: 6 pipe sections with wires broken The 72-inch Simpson Stuart Supply Main, owned and operated by City of Dallas, Dallas Water Utilities (DWU) is a ...

  • Economic effects of the consolidation of water utilities in Japan

    Water utilities are affected by economies of scale. However, in Japan most water utilities are small-scale water services. Therefore, they face enormous difficulties in terms of financial and personnel resources. To take advantage of economies of scale, the consolidation of water utilities has been promoted since 1965 by Japanese water authorities. The measure has been successful to some extent; ...


    By IWA Publishing

  • National monitoring of water utility performance in France

    Performance assessment has recently been applied to water utilities in France. Performance indicators (PIs) were initially developed as an aid to the control of public service delegation by local authorities. After a long process, a group of PIs was integrated into mandatory annual reports on service quality and price, in order to better inform utility users and reinforce the regulation of the ...


    By IWA Publishing

  • Case study - Dallas Water Utilities - Leak Detection

    Service: Sahara Leak Detection Client: Dallas Water Utilities (DWU) Department of Public Works Type of Pipeline: Raw Water Transmission Main Diameter: 108-inch Pipe Material: PCCP Length: 7.3 miles The City of Dallas Water Utilities (DALW) currently draws its raw water from six sources: the Elm Fork of the Trinity River and Lakes Ray Roberts, Lewisville, Grapevine, Ray ...

  • A primer on energy efficiency for municipal water and wastewater utilities

    This primer is concerned with energy use and efficiency of network-based water supply and wastewater treatment in urban areas. It focuses on the supply side of the municipal water cycle, including the extraction, treatment, and distribution of water, and collection and treatment of wastewater-activities which are directly managed by Water and Wastewater Utilities (WWUs). The main challenges to ...


    By IWA Publishing

  • Global Water Utilities Industry 2019 Forecasts Analysis

    Global Water Utilities industry guide provides top-line qualitative and quantitative summary information including: market size (value and volume 2010-14, and forecast to 2019). The guide also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Features and benefits Save time carrying out ...


  • Case study - Lee County Water Utilities (LCWU)

    Location: Fort MYers, FL System Applied: PW1010 – Visuron Technologies, Inc. Substrate / Area: Metal tank primary containment Date Completed: July 2002 Project Description Lee County Water Utilities (LCWU) needed to re-coat launderer in their clarifier. The multiply layer of paint was failing after 1 year of resurfacing. Polyurea ...

  • Utilizing unconventional water sources for industrial reuse

    Reclamation and reuse of unconventional wastewater sources for plant raw water, cooling water and process pre-treatment has increased substantially due to increases in the cost of drinking water, recurring water shortages that can impact business operations, and tightening government regulation. Water is required in almost every industrial sector for the processing and manufacture of products. ...


    By WesTech Engineering, Inc.

  • 3 Water Utilities that Lowered their Arsenic Levels with AdEdge

    Finding an appropriate solution to address arsenic in raw water can be challenging for utilities. Studies have shown that when ingested in high concentrations, it is linked to cancer in the skin, lungs, bladder and kidney, and can cause significant skin changes, such as thickening and pigmentation, as well as other health issues. For this reason, the ...

  • Determining the optimal investment plan for water utilities: the case of Veolia Water Central

    Water utilities face difficult choices in how most efficiently to plan for investments that best meet the needs of their customer base. An obvious interest of water utilities is thus to optimise their investment planning to obtain the maximum possible benefits for the costs accrued by the investments. The objective of this article is to demonstrate an approach for a water utility to determine the ...


    By IWA Publishing

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