Keywords: knowledge management systems, KMS, situational approach, emergency management, success factors, emergency response
Knowledge management systems for emergency management: a situational approach
Research on the role and relevance of knowledge management systems in support of emergency management continues to grow. Knowledge management (KM) literature aptly suggests that KM systems have the ability to support emergency management. Well–designed and implemented KM systems offer more accurate information/knowledge representation relevant to communication and coordination efforts required for emergency management. Nevertheless, a consolidated framework that can be used to guide successful implementation of KM systems in a given situation does not exist. This paper aims to address this gap in literature. We present a conceptual framework for use by future researchers who intend to examine KM success factors in emergency situations. This paper contributes to the KM–emergency management literature by applying the KM success model to emergency management.