Keywords: knowledge transfer, implicit knowledge, tacit knowledge, semi-standardised interview, interviewer, interviewee, interview guidelines, interview techniques, story-telling, evaluation scheme, method, knowledge sharing, nuclear knowledge, knowledge management, nuclear safety, knowledge preservation, knowledge retention
Knowledge transfer – acquiring implicit knowledge
Many organisations have recognised the problem of experts taking home a huge amount of specific knowledge, which they have gathered in their department, when they leave. The successor is capable only of acquiring explicit expertise because implicit experiences are not documented and therefore no more available. That is why we have started this pilot study in order to try to conserve the above mentioned tacit and implicit knowledge and to make it available to other colleagues. Using a semi-standardised interview we elicit tacit knowledge from the expert and summarise it in a report. This interview-guideline forms the basis of in-depth investigation for implicit knowledge.