Inderscience Publishers

Linking design process activities to the business decisions of the firm: an example from the aerospace industry

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The research concerns identification of parameters important for the studied organisation's success in service concept design and delivery. Knowledge was gathered through interviews and participation in daily industrial work activities. The gathered knowledge was used for developing a MATLAB-based simulation model, of which the purpose is to improve the studied company's ability to develop hardware-based services at an early concept stage, and to simulate, beforehand, the predicted performance of a given service scenario. This approach minimises the cost of each concept and allows simulation of several different concepts before the actual work is done.

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