Inderscience Publishers

Mapping the terrain of hospital work: technological constraints on work design and redesign

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Cross-occupational task structures in hospitals were used to study the organisation of hospital work. The notion of a terrain or topography of work was introduced to understand task level technologies and to capture boundaries and areas for negotiation among occupational groups. Implications for the reorganisation of hospital work were considered, especially in light of changing work structures and new technologies in hospital settings.

Keywords: task level technology, work redesign, health care

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