Keywords: knowledge sharing, knowledge management metrics, managing intangible assets, knowledge creation, knowledge extraction, knowledge use, intangible benefits
Measuring intangibles: managing intangibles for tangible outcomes in research and innovation
Knowledge sharing is critical to the success and survival of companies in knowledge intensive industries. It is essential to effectively measure knowledge creation and sharing to facilitate good investment decision making in knowledge management initiatives. This paper will focus on the identification of intangible benefits, the cause and effect relationships, and the applicability of existing metrics to these intangibles. The premise is that existing measurements may not apply. The development of new metrics for managing intangible assets to obtain tangible outcomes is a necessity.