Inderscience Publishers

PANDA: a virtual breeding environment for SMEs in the ERP/CRM industry using a service oriented approach

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PANDA is a European Union co-funded Information Society Technologies project examining innovative aspects of e-collaboration in the European enterprise resource planning/customer relationship management (ERP/CRM) industry of small and medium enterprises (SMEs). One outcome of PANDA is an advanced business-to-business (B2B) web-platform, dedicated to serving as a virtual breeding environment (VBE) for the ERP/CRM industry. PANDA introduces a system with a service-oriented architecture (SOA) approach, which includes request-based virtual organisations (RBVOs), i.e., flexible clusters reflecting international ERP/CRM value chains, comprised of ERP/CRM vendors, their national representatives, dealers and consultants. RBVOs are facilitated by a community of intelligent agents. The paper discusses the objectives of PANDA, illustrates its main concepts, briefly outlines the operations and explains the architecture of PANDA's system.

Keywords: e-collaboration, electronic collaboration, online collaboration, request-based virtual organisations, RBVO, virtual breeding environment, VBE, service-oriented architecture, SOA, enterprise resource planning, ERP, customer relationship management, CRM, small and medium-sized enterprises, SMEs, intelligent agents, multi-agent system, MAS, agent-based systems

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