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Performance Indicators

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Performance assessment is a widespread activity used in economics, business, sports and in many other areas of life in general, in order to compare and score entities and individuals and make management decisions, Matos et al., 2003, Alegre et al. 2006, Cabrera & Pardo, 2008, Sjovold et al. eds., 2008, ISO 24510, ISO 24511, ISO 24512).

Assessment is defined as a “process, or result of this process, comparing a specified subject matter to relevant references” (ISO 24500).

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