Inderscience Publishers

QFD and the BEST paradigm: deploying sustainable solutions

This paper joins concepts from sustainable development, business excellence, and quality function deployment to develop a vehicle that deploys a unified concept of BEST Business Excellence. Four sustainability cornerstones comprise BEST: Biophysical/Environmental Sustainability; Economic Sustainability; Social Sustainability and Technical/Technological Sustainability. European Foundation for Quality Management Business Excellence Model provides a conceptual framework to which the construct of business excellence is wedded herein. Other TQM/Excellence models provide similar frameworks. Without a deployment mechanism, good policies are no more than words and diagrams; therefore, this paper provides a BEST Deployment model.

Keywords: business excellence, EFQM model, environment, QFD, quality function deployment, society, sustainability, sustainable development, TQM, total quality management

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